Achavena Online Store Privacy Policy

Last updated: March 27, 2025

This Privacy Policy sets out how Achavena (hereinafter referred to as "the Site", "we", "us" or "our") collects, uses and discloses your personal data when you interact with our services, make purchases or communicate with us via https://achavena.com/ (the "Site") or other channels (collectively referred to as "Services"). In this Policy, "you" and "your" refer to any user of the Services, whether a customer, a site visitor or any other person whose personal data is collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using our Services, you agree to the collection, use, and disclosure of your data as described here. If you do not agree to this Policy, please do not use our Services.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Any changes will be posted on the Site and the "Last Updated" date will be amended accordingly.

Collection and use of personal data

Data collection depends on how you interact with us. In addition to the specific purposes listed below, we use your data to communicate with you, provide our services, comply with our legal obligations, enforce our terms of use, and protect the Site and its users.

Types of personal data collected

Data provided directly by you:

• Contact details: first name, last name, address, telephone number, email address.

• Order information: purchase history, billing data.

• Account details: username, password.

• Purchasing activity and customer service communications.

The absence of certain information may prevent the use of certain features of the Services.

Data collected automatically via Cookies:

• Usage Data: information about your device, browser, IP address.

• Cookies help us better understand your interaction with our Site.

Data obtained via third parties:

• Site hosting partners.

• Payment Process: Payment data for order processing.

• Automatic tracking: data from cookies and tracking pixels.

The data collected is subject to this Privacy Policy. We are not responsible for the accuracy of data from third parties.

Use of personal data

1. Provision of Services : order processing, account management, returns and exchanges management.

2. Marketing and advertising : sending marketing communications and personalizing advertisements.

3. Security and fraud prevention : protection against illegal activities.

4. Customer communication : support and improvement of our Services.

Cookies

We use cookies to improve the operation of our Site and Services. You can change your browser settings to refuse or delete cookies, but this may affect the functionality of the Services.

Disclosure of personal data

In accordance with the law, we may disclose your data:

• To service providers: IT, payment processing, logistics.

• To our business partners: advertising, data analysis.

• In response to legal obligations or during business operations.

User Rights Under GDPR and CCPA

In accordance with the GDPR and CCPA, you have the following rights:

• Access your personal data.

• Request deletion of your data.

• Correct incorrect information.

• Object to the processing of your data.

To exercise your rights, please contact us at: achavenafr@gmail.com

Data Security and Retention

We retain your personal data for as long as necessary to achieve the purposes described in this Policy, in compliance with applicable laws.

Third-party sites and external links

The Site may contain links to third-party sites. We are not responsible for their privacy policies or content.

Children's Data Protection Act (COPPA)

We do not knowingly collect personal data from children under the age of 13 without parental consent. If such data is collected, it will be immediately deleted.

International data transfer

Your data may be processed outside your country, including in the United States. We implement the necessary safeguards in accordance with legal requirements.

Complaints and contact

For any questions or complaints regarding your personal data, please contact us:

• Email : achavenafr@gmail.com

• Postal address :